Heather Torrico | UX Researcher | Find me on LinkedIn
Hello!
I’m Heather, a qualitative-leaning, mixed-methods User Experience Researcher specializing in complex, technical B2B SAAS products and internal tools.
I’m currently looking for my next opportunity to advocate for users on a collaborative, cross-functional team who strives to develop human-centered digital products.
What I Bring
8+ years of professional UX Research experience
Adaptive, Collaborator, Builder
Featured Projects
Personas at Truckstop
Creating foundational artifacts for the purpose of increasing user empathy and alignment across the company
Discovery Research at Convoy
Understanding the needs of Convoy Sales and Account Team members who provide service to shipper customers
Product Research at Convoy
Providing UX Research support for a cross-functional team launching a new internal product
Usability Study at Convoy
Evaluating an internal product at launch and demonstrating the value of usability studies and behavioral user data
Rolling Research at ServiceNow
Supporting an agile team with ongoing user research through launch of an Incident Response SAAS product
Discovery Research at ServiceNow
Developing an understanding of Site Reliability Engineering (SRE), the DevOps transition in the IT industry, and emerging roles and personas